Since the EAN is a wireless network (LTE), we are susceptible to interference. Below are some tips to help avoid this. Please note, interference is outside of our control. We do everything we can to avoid it but it can often happen due to reasons beyond our control. Interference is often frustrating because identifying the source can be very difficult and, at times, impossible.
Interference is often beyond our control. We try everything to stop it and prevent it but often all we can do is wait it out.
Atmospheric Interference or Tropospheric Ducting
This is interference that is introduced by the atmosphere. This often affects our services near large bodies of water and seems to be more prevalent in the Summer months. Unfortunately, we cannot do much about this type of interference. We will often adjust the downtilt of our cell antennas to minimize the impact but we can only do that to a point. You can see a map of current tropospheric ducting conditions at the DX Info Centre.
Without knowing it, an electronic device on or near your property or in your home could interfere with the LTE signal. Our engineers will work with you to try and identify the source of the interference and offer a resolution. Please note, it is not always possible to find the source.
Some items within the home that are capable of emitting radio signals are as follows:
- Cordless home telephones
- Signal Boosters
- Garage Door Openers
- Baby Monitors
- Light Fixtures
- Air Conditioners
- IoT devices
Federal Communications Commission (FCC) mandate information
The FCC mandates that no person may operate a device that emits radio signals if it interferes with a licensed user of the radio spectrum. NMU EAN has a legal obligation to operate its network under the rules and regulations set by the FCC.