I received a "Failed Transaction" email. Why did I get it and what do I do to fix it?

If you get an email with the subject "Failed Transaction," it means that the recent monthly bill for your account has failed. To inquire about the reason for the card failure or to update new card information, you can call us at (906)227-2957 during our business hours.

Day One:

You will receive an email notifying you of the failed transaction.

Day Three:

You will receive a call reminding you to give us a call to update card information.

Day Seven:

You will receive an email notifying you that your services have been suspended. You will also be reminded to call us to update card information.