Announcement
Hello,
We want to thank you for being a valued EAN user. For nearly five years, NMU has been pleased to offer internet service to Ontonagon and its surrounding residents through Northern Michigan University’s Educational Access Network (EAN). Unfortunately, we are unable to continue service in this area. Effective April 10th, 2026, we will be permanently discontinuing LTE service at our Ontonagon site. After this date, LTE service from the EAN will no longer be available, and devices relying on this technology will stop functioning on our network.
We understand this change will impact your connectivity, and we want to provide you with this timely notice so you can explore alternative service options. Our customer support team is available to answer questions and provide any necessary information during this transition.
You can reach us at (906) 227-2957 or eansupport@nmu.edu.
We are grateful for the opportunity to have served your area and appreciate your understanding.
Service Alternatives
Here is a list of potential alternatives that may service your area. Please contact these companies directly for further information.
Jamadots (906) 884-9911
T-Mobile (844) 839-5057
Hughesnet (844) 607- 2286
Spectrum (855) 839-4246
FAQ's
- When will my billing end?
- March 6th, 2026*
- When will my service end?
- April 10th, 2026
- Why is my service ending?
- Service is being terminated due to the inability to reach an agreement within the broadcasting spectrum required to continue operations.
- Who can I contact for further information?
- You can contact our support team by email at eansupport@nmu.edu or phone at (906)227-2957
- What should I do with my LTE equipment?
- Leased equipment can be returned in person to 501 Cohodas Hall on NMU's campus or via UPS. Please reach out to our support team with your box dimensions to receive a free UPS return label.
- Purchased equipment may be recycled, returned, or sold at your convenience.
- To inquire about buying out your leased equipment, please contact our billing team at eansupport@nmu.edu or by phone at (906)227-2957
*Please note that leased equipment must be returned promptly to avoid fees.
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