⚠️ Power Cycle LTE Device

After a network-wide outage, we typically see users who need to power cycle their devices in order to restore service. We ask users to power cycle the LTE device with the steps below:

Indoor Units:

1. Unplug the power adapter from the wall outlet.
2. Leave the device unplugged for 5-10 minutes.
3. Plug the device back in and let it boot up (up to 7 minutes).
4. Make sure the devices in the home are connected to the wifi and try to access the internet

Outdoor Units:

1. Unplug the POE power injector (for the LTE device) from the wall outlet.
2. Leave the device unplugged for 10 minutes.
3. Unplug the wireless router from the wall outlet.
4. Plug the POE injector (for the LTE device) back in to the wall outlet.
5. Let the device fully boot up (7-10 minutes).
6. Plug the wireless router back in to the wall outlet.
7. Let the wireless router fully boot up (5-7 minutes).
8. Make sure the devices in the home are connected to the wifi and try to access the internet.

Note:

We have found that some devices (specifically the Nokia outdoor units) may need to be disconnected from power for up to 2 hours.

You may have to repeat the process a couple of times but the device should reconnect. If you are still unable to connect, please contact our office at (906) 227-2957 or eansupport@nmu.edu