Important Notice - Granite Island

Announcement 

Service Alternatives 

FAQ's

Announcement 

We want to thank you for being a valued EAN user. For nearly a decade, NMU has been pleased to offer internet service to Eagles Nest Road and its surrounding residents through Northern Michigan University’s Educational Access Network (EAN).  We understand the importance of having reliable broadband and have been closely evaluating the service we offer, along with other options now available to people along the south shore of Lake Superior.
 

As you are already aware, NMU’s internet service for your location comes from Granite Island in Lake Superior. This location is exceptionally difficult to service during inclement weather and occasionally represents significant risks to our technicians when maintenance is required. The geographic location of this tower site also results in higher operating costs, as commercial power is unavailable, and the location’s harsh weather frequently leads to increased equipment failures. As a result, NMU has been forced to make the difficult decision to discontinue LTE service at this site.
 

We will continue to provide service until November 1st, 2025. After that date, we will cease all billing but continue to operate the service until either equipment failures or the depletion of power-generating fuel forces the termination of LTE transmissions.
 

We understand this change will impact your connectivity, and we want to provide you with this timely notice so you can explore alternative service options. Our customer support team is available to answer questions and provide any necessary information during this transition.
 

We are grateful for the opportunity to have served your area from the island for nearly a decade and appreciate your understanding.

Service Alternatives 

Here is a list of potential alternatives that may service your area. Please contact these companies directly for further information. 

Starlink

Viasat (833) 440-3320

T-Mobile (855) 262-4963

Highline  (888) 788-9540

FAQ's

• When will my billing end?
  • November 1st, 2025
• When will my service end?
  • After November 1st, 2025
• What will cause my service to end?
  • Depletion of power and fuel, dependent on weather, environment, etc.
• Will I get a notice when the service ends?
  • We will send a final email notification when the site loses transmission
• Who can I contact for further information?
  • You can contact our support team by email at eansupport@nmu.edu or phone at (906)227-2957
• What should I do with my LTE equipment?
  • Leased equipment can be returned in person to 501 Cohodas Hall on NMU's campus or via UPS. Please reach out to our support team with your box dimensions to receive a free UPS return label.
  • Equipment that is purchased may be recycled, returned, or sold at your convenience.
  • To inquire about buying out your leased equipment, please contact our billing team at eansupport@nmu.edu or by phone at (906)227-2957