Huawei Indoor Antenna

Article Overview

Your Router
Specification
Troubleshooting

Your indoor/outdoor antenna is a directional antenna that helps bring our LTE service into your home. This device acts as a modem, meaning it gives a direct internet connection to one computing device (usually a router). Included in your packaging should be a detailed instruction guide on setting up your antenna. You can also find a digital PDF of the instructions at the bottom of this information page.

Your Router

Specification

Model: eA280-135
LTE Bands: 7, 41
Power Input: 12V;2A
FCC ID: QISeA280-123
SIM Size: Mini

Troubleshooting

Problem
I cannot access the administration site for the device

Resolution

1. Verify that you are connected to the device through Ethernet or WiFi
2. Open a browser and go to http://192.168.8.1
3. Log in with the credentials in the setup guide
4. If all else fails, call the support line at 1(888)458-8668 or email us at eansupport@nmu.edu

Problem
I cannot connect to the internet/my computer says connected but no internet connection.

Resolution

1. Verify your setup is connected properly. Check the setup steps by reviewing your setup guide.
2. If you setup is correct, try unplugging the power cable plugged into the router for 30 seconds, plugging it back in, then holding the power button on the back of the router until the lights. During this time you will see all of your lights go out of your antenna, then back on. It may take up to 5 minutes for the router to fully boot up.
3. Try rebooting your computing devices (power them off for 15-30 seconds then power them back on).
4. If those steps fail plug an Ethernet cable from the LAN0 or LAN1 port of the router, and plug it directly into a laptop or computer. If your internet becomes active, most likely there is a problem with your wireless adapter of the computer or router.
5. If all else fails, call the support line at 1(888)458-8668 or email us at eansupport@nmu.edu

Problem
Visiting web pages shows the web page is insecure/doesn't have a valid certificate.

Resolution
Whenever you make changes to your device, it will automatically disconnect from LTE until you manually reconnect it. Follow these instructions to resolve the issue:

1. Verify your setup is connected properly. Check the setup steps by reviewing your setup guide.
2. Navigate to 192.168.8.1 to get to your Indoor devices home page.
3. In the center of the screen, you will find a grey button with an up and down arrow and the word disconnected will be shown above them. If it shows connected instead, you are experiencing a different problem and should review the article here: Web pages say they are insecure when browsing the internet.
4. Click on the up and down arrows. It will prompt you to log in using your devices admin password. This information can be found in your setup guide.
5. It should show a green line under the arrows, and the disconnected should change to connected.
6. If all else fails, call the support line at 1(888)458-8668 or email us at eansupport@nmu.edu