Huawei Outdoor Antenna

Article Overview

Your Antenna
Specification
Troubleshooting

Your indoor/outdoor antenna is a directional antenna that helps bring our LTE service into your home. This device acts as a modem, meaning it gives a direct internet connection to one computing device (usually a router). Included in your packaging should be a detailed instruction guide on setting up your antenna. You can also find a digital PDF of the instructions here.

Your Antenna

Specification

Model: eA380-123
LTE Bands: 7, 41
Power Input: 48V;0.65A
FCC ID: QISeA380-123
SIM Size: Mini

Troubleshooting

Problem
I cannot connect to the internet/my computer says connected but no internet connection.

Resolution
1. Verify your setup is connected properly. Check the setup steps by reviewing your setup guide page 4 for indoor setup, or pages 5-6 for outdoor setup.
2. If you setup is correct, try unplugging the Ethernet cable plugged into the POE port of your power adapter for 30 seconds, and plugging it back in. During this time you will see all of your lights go out of your antenna, then back on. It may take up to 5 minutes for the antenna to fully boot up.
3. If those steps fail unplug the Ethernet cable from the Internet/WAN port of the router, and plug it directly into a laptop or computer. If your internet becomes active, most likely there is a problem with your wireless router.
4. If all else fails, call the support line at 1(888)458-8668 or email us at eansupport@nmu.edu

Problem
I cannot see my WiFi/internet at my home.

Resolution
The Huawei antenna does not produce a wireless signal. Please check your wireless router for issues and contact the router manufacturer with any questions.